FAQs
PHOENIX FIGHT GEAR
— RISE ABOVE
SHOPPING INFORMATION
WILL YOUR PRODUCTS PREVENT ME FROM BEING INJURED?
Participation in Martial Arts & Fight Sport related activities provides the potential for and risk of injury. Consider the risks involved and consult with your medical professional before engaging in any related activity. The gear and equipment sold on phoenixfightgear.com helps to provide a level of protection from injury but are not warranted to protect the user from injury. Phoenix Fight Gear is not responsible or liable for any injuries or damages that result from the use of the gear and equipment sold here or for the participation in Martial Arts or Fight Sport related activities. With time and use the materials used in Phoenix Fight Gear products will lose some of their effectiveness and will require replacement. Replacing equipment periodically will aid in providing a safe training environment.
DO YOU OFFER FREE SHIPPING?
Yes — orders of $49 or more ship free within the United States. Shipping for smaller orders and international orders is calculated at checkout.
DO YOU HAVE A WHOLESALE PROGRAM?
Yes. We work directly with gym owners, retailers and teams. Please see our Wholesale Account page for information.
HOW CAN I TELL IF A PRODUCT IS AVAILABLE?
A product’s availability is clearly noted on the Product Detail page as In Stock or Backorder. Most products on our site are In Stock and ready to ship. Some products are temporarily out of stock and are considered a Backorder item. Expected shipment time for a backorder product is typically 4-6 weeks and is indicated on the product detail page.
DO YOU SHIP WORLDWIDE?
Yes. Shipping costs will be calculated during checkout process. Orders shipping to destinations outside the United States might incur duties and taxes. Please check with your local customs office for more details about your country’s duties and taxes. The customer is responsible for any import taxes, duties, or brokerages fees which may be incurred on your international order shipment.
DO YOU HAVE A RETAIL STORE I CAN VISIT?
Phoenix Fight Gear is headquartered in Eustis, Florida, and operates online-only — all orders are placed through phoenixfightgear.com and shipped to you.
PRODUCTS & SIZING
HOW DO I FIND MY SIZE?
Every product page includes a size chart for that exact item, and our Size Guides page collects sizing guidance for every product line — gis, belts, gloves, headgear, shin guards, kids gear and apparel — in one place. Still unsure? Send us your height, weight and the item you're considering through the contact page and we'll size you ourselves.
WILL MY BJJ GI SHRINK?
No. Talon BJJ Gis are pre-washed, so the size you buy is the size you keep. To keep any gi in top shape, we recommend washing cold and hanging to dry rather than machine drying on high heat.
ARE YOUR GIS AND BELTS COMPETITION LEGAL?
Our BJJ belts are IBJJF approved, and Talon BJJ Gis are made to IBJJF standards in competition-standard colors — white, black, grey and blue. Always confirm the current equipment rules of the specific tournament you're entering before competing.
WHAT GEAR DOES MY CHILD NEED FOR SPARRING CLASS?
Most youth karate, taekwondo and MMA programs require headgear, gloves, shin guards, and chest or belly protection. Our Kids Sparring Gear collection covers the full set in youth sizes with simple velcro closures kids can manage themselves — but check with your child's instructor first, since every school's required list is a little different.
HOW SHOULD I CARE FOR PROTECTIVE GEAR?
Air your gear out after every session rather than leaving it sealed in a gym bag, wipe down leather gear with a damp cloth, and let foam-padded equipment dry fully before storing it. With time and use, the protective materials in any fight gear lose effectiveness — inspect your equipment regularly and replace items that have compressed padding, torn stitching or worn straps.
PAYMENT INFORMATION
WHAT ARE MY PAYMENT OPTIONS?
During the checkout process you may choose to use a credit or debit card. We currently accept Visa, Mastercard, Discover & American Express. If you are using your debit card it will need to bear the Visa or Mastercard logo. Order will be processed and shipped once payment has been made.
IS MY PERSONAL INFORMATION PROTECTED ON THIS SITE?
Yes. Our website is protected with SSL (secure socket layer) encryption. It is currently the highest standard in Internet security and helps protect all personal information.
ORDERS AND RETURNS
HOW DO I CANCEL OR MODIFY AN ORDER?
Our goal is to get your order shipped as soon as possible. As a result, orders are difficult to cancel or modify once they are placed. If you need to cancel or modify an order please call Customer Care as soon as possible at 561.394.0128 and we will do our best to make the necessary changes. If we are unable to cancel or modify your order, please see our Return, Exchange & Refund Policy page or call Customer Care at 561.394.0128 during normal business hours.
WHAT IS YOUR RETURN POLICY?
We want you to be fully satisfied with every product you purchase. Full details, timelines and instructions are on our Return, Exchange & Refund Policy page.
WHAT IF I RECEIVED MY PRODUCT AS A GIFT AND I WANT TO MAKE A RETURN?
All Phoenix Fight Gear products require a valid proof of purchase in order to make a return or warranty claim.
